Customer service and not ..... - Page 2 - Aircraft of World War II

Wurger · 10-07-2009, 04:54 PM

Quote:

Originally Posted by kgambit

It's borken into four pieces and one is missing and it's not a small piece either - too big for gap filling micro crystal i think.

For making the mould you don't need to fill it with the micro crystal. Use a piece of the standard styrene for that..

kgambit · 10-07-2009, 06:56 PM

Quote:

Originally Posted by Wurger

For making the mould you don't need to fill it with the micro crystal. Use a piece of the standard styrene for that..

You have any pics to show the process?

Wurger · 10-07-2009, 07:09 PM

What part is missing Dwight? Show me please.

kgambit · 10-09-2009, 01:24 PM

Quote:

Originally Posted by Wurger

What part is missing Dwight? Show me please.

Wojtek, Let's hold off on the canopy for a bit. I've got my hands full with the MTO builds and a handful of other stuff at the moment.

kgambit · 11-04-2009, 05:14 PM

Well here's the sorry end to this tale.

I finally got OFFICIAL confirmation in the form of a postcard from Revell stating that the part was unavailable and the kit was discontinued. Elapsed time from the date I submitted the order to receipt of the postcard? 19 weeks exactly. Not exactly stellar turnaround or performance by Revell Germany customer service.

B-17engineer · 11-04-2009, 05:15 PM

Holy........

Well you Did get a postcard.

Airframes · 11-04-2009, 05:48 PM

Hmm. A bit on the slow side! I'm waiting to hear from Airfix, after requesting a missing windshield part from the Tornado kit. I got an automated e-mail acknowledgement, but it'll be interesting to see what eventually happens - especially as only a few days befor, the James May 'Airfix Spitfire' TV programmes showed the 'Spares' room at Hornby (new owners of Airfix), which was packed to the rafters with just about every kit produced, held for spares. The staff member announced that they prided themselves in being able to quickly supply replacement parts.......

Lucky13 · 11-05-2009, 10:21 AM

Riiiight.....

kgambit · 11-05-2009, 10:24 AM

Revell USA was very apologetic about the delay and said that they are going to discuss the issue with Revell Germany to see if they can do something to speed up the response. We'll see if anything comes from that.

109ROAMING · 11-05-2009, 07:10 PM

Thats a shame Kgambit! must be frustrating after all that time

Hobbycraft customer service is crap , sent 2 emails , regarding my wrong Corsair decals .1 to the Hobbycraft in Canada and one to the Hobbycraft here in NZ

Bugger all came back!

Airframes · 11-05-2009, 07:31 PM

Bl**dy annoying isn't it? I don't know how companies can work like that, unless it's a sign of outsourced departments. But even then there's no excuse. When I worked for a large multi-national, even the smallest query, complaint, whatever was dealt with within a couple of days.
Revell Germany are normally quick to respond, but then again, I only have experience of their European marketing. It may be that they expect outside Europe customers to contact the US, but still poor, whatever the reason.

109ROAMING · 11-05-2009, 08:32 PM

It sure is mate , espicially since I brought the kit to do the bird on the boxart 'Marines dreams' ( With a nice Lassie!) and suuposedly came with the decals to do so

The noseart I'm gonna have to try and find from an aftermarket source now , which is B*ll*cks ,it should have been with the kit!

Heard from a guy up north who's in the same boat

If anyone , does have the 1/48 Hobbycraft birdcage Corsair HC1525 , and has the correct decals sheet number HC1525 ( not HC1526 like me!) I'd be grateful if you could scan them for me so I could attempt printing my own

Crimea_River · 11-05-2009, 10:21 PM

109,

Are the decals you got with the kit any good? I bought a Hobbycatft Hurricane MkII and the decals are the right ones but they are SH!T anyway. Went aftermarket to get a decent set. You might just save yourself sonme heartaches and go with something like Eagle Editions so you get something decent.

Being Canadian, I'm ashamed at the quality of this kit. Never again.

Airframes · 11-06-2009, 12:22 AM

Know what you mean CR. The kits themselves, although basic, are not bad at all, with the exception perhaps of the transparent parts. But the decals are bl**dy awful! I haven't even attempted to use even the basic national markings from the three Hobbycraft kits I've had. On a brighter note though, I've seen a hint that they are/might be releasing some new 1/32nd scale kits, including a Harvard/Texan, and Spitfire MkIX, and I think MkVIII. Could be interesting.

109ROAMING · 11-06-2009, 01:37 AM

Terry ,I don't know about other hobbycraft kits but the Corsair kit for me is the best in 1/48 . Admittedly I haven't built it yet , but it has excellent recessed detail and easy options for up and down flaps ( unlike tamiya which will drive you mad doing a flaps up finish - I would know! done 3 this way) It has 6 pieces for a flap down option( like tamiya) but also has 2 single mould pieces for the flaps up option . Best of all I got mine for a little over half the price of the tamiya kit .

Quote:

Originally Posted by Crimea_River

109,

Are the decals you got with the kit any good? I bought a Hobbycatft Hurricane MkII and the decals are the right ones but they are SH!T anyway. Went aftermarket to get a decent set. You might just save yourself sonme heartaches and go with something like Eagle Editions so you get something decent.

Being Canadian, I'm ashamed at the quality of this kit. Never again.

The decals I got are next to useless to me , they're from a later hobbycraft 'brewster buffalo' kit ( F4U-1A) so even if they were good I' wouldn't use them

Il take on your advice and go either aftermarket or try and make my own , I dunno if its possible to get an aftermarket set for "Marines Dream" though?

10-07-2009, 07:09 PM	#18
Wurger Siggy Master Join Date: Jun 2005 Location: Poland Posts: 13,972	What part is missing Dwight? Show me please. __________________

11-04-2009, 05:15 PM	#21
B-17engineer Senior Member Join Date: Dec 2007 Location: New Jersey Posts: 5,689	Holy........ Well you Did get a postcard. __________________ http://www.youtube.com/watch?v=Pe36UMRkRbk

11-04-2009, 05:48 PM	#22
Airframes Senior Member Join Date: Aug 2008 Posts: 9,062	Hmm. A bit on the slow side! I'm waiting to hear from Airfix, after requesting a missing windshield part from the Tornado kit. I got an automated e-mail acknowledgement, but it'll be interesting to see what eventually happens - especially as only a few days befor, the James May 'Airfix Spitfire' TV programmes showed the 'Spares' room at Hornby (new owners of Airfix), which was packed to the rafters with just about every kit produced, held for spares. The staff member announced that they prided themselves in being able to quickly supply replacement parts....... __________________

11-05-2009, 10:21 AM	#23
Lucky13 Senior Member Join Date: Aug 2006 Location: A Swede living in Glasgow, Scotland Posts: 15,144	Riiiight..... __________________ JAN "Felicis Tredecim" "I´m going back to the front to relax" "THE BLACK CATS FLIES TONIGHT" "Find your enemy and shoot him down - everything else is unimportant!" "When you're out of F-8's... You're out of fighters!"

11-05-2009, 07:10 PM	#25
109ROAMING Senior Member Join Date: May 2008 Location: New Zealand Posts: 5,004	Thats a shame Kgambit! must be frustrating after all that time Hobbycraft customer service is crap , sent 2 emails , regarding my wrong Corsair decals .1 to the Hobbycraft in Canada and one to the Hobbycraft here in NZ Bugger all came back! __________________ "When all else fails read the manual"

11-04-2009, 05:14 PM	#20
kgambit Senior Member Join Date: May 2006 Location: North Carolina Posts: 471	Well here's the sorry end to this tale. I finally got OFFICIAL confirmation in the form of a postcard from Revell stating that the part was unavailable and the kit was discontinued. Elapsed time from the date I submitted the order to receipt of the postcard? 19 weeks exactly. Not exactly stellar turnaround or performance by Revell Germany customer service.

11-05-2009, 10:24 AM	#24
kgambit Senior Member Join Date: May 2006 Location: North Carolina Posts: 471	Revell USA was very apologetic about the delay and said that they are going to discuss the issue with Revell Germany to see if they can do something to speed up the response. We'll see if anything comes from that.

11-05-2009, 07:31 PM	#26
Airframes Senior Member Join Date: Aug 2008 Posts: 9,062	Bl**dy annoying isn't it? I don't know how companies can work like that, unless it's a sign of outsourced departments. But even then there's no excuse. When I worked for a large multi-national, even the smallest query, complaint, whatever was dealt with within a couple of days. Revell Germany are normally quick to respond, but then again, I only have experience of their European marketing. It may be that they expect outside Europe customers to contact the US, but still poor, whatever the reason. __________________

11-05-2009, 08:32 PM	#27
109ROAMING Senior Member Join Date: May 2008 Location: New Zealand Posts: 5,004	It sure is mate , espicially since I brought the kit to do the bird on the boxart 'Marines dreams' ( With a nice Lassie!) and suuposedly came with the decals to do so The noseart I'm gonna have to try and find from an aftermarket source now , which is Bllcks ,it should have been with the kit! Heard from a guy up north who's in the same boat If anyone , does have the 1/48 Hobbycraft birdcage Corsair HC1525 , and has the correct decals sheet number HC1525 ( not HC1526 like me!) I'd be grateful if you could scan them for me so I could attempt printing my own __________________ "When all else fails read the manual"

11-05-2009, 10:21 PM	#28
Crimea_River Senior Member Join Date: Nov 2008 Location: Calgary Posts: 388	109, Are the decals you got with the kit any good? I bought a Hobbycatft Hurricane MkII and the decals are the right ones but they are SH!T anyway. Went aftermarket to get a decent set. You might just save yourself sonme heartaches and go with something like Eagle Editions so you get something decent. Being Canadian, I'm ashamed at the quality of this kit. Never again.

11-06-2009, 12:22 AM	#29
Airframes Senior Member Join Date: Aug 2008 Posts: 9,062	Know what you mean CR. The kits themselves, although basic, are not bad at all, with the exception perhaps of the transparent parts. But the decals are bl**dy awful! I haven't even attempted to use even the basic national markings from the three Hobbycraft kits I've had. On a brighter note though, I've seen a hint that they are/might be releasing some new 1/32nd scale kits, including a Harvard/Texan, and Spitfire MkIX, and I think MkVIII. Could be interesting. __________________

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